Return & Refund Policy

Return Policy

We can refund payment for your ordered product or products only if you return them successfully within a week in a good manner and without breaking the seal so that we can sell them again.

WE CANNOT REFUND AT ALL FOR USED AND DAMAGED PRODUCTS!

There will be no refund if the products are returned by the customer after a gap of 15 days from the date of parcel delivery or because of a failed delivery attempt where the package is returned. Although we can resend it for a nominal cost of courier.

Cancellation Policy

Felixoveda believes in helping its customers as far as possible and therefore, has a liberal Cancellation Policy. Under this policy:

• Cancellations will be considered only if the shipment has not been dispatched for the order placed via our website Felixoveda.in.
• Once the shipment has been dispatched, it cannot be cancelled.
• Orders can be cancelled within 1 hour of placement. In such cases, the refund will be processed through the same mode within 10 working days.
• If we suspect any fraudulent transaction or a transaction that defies the terms and conditions, we reserve the right to cancel such orders at our sole discretion.

Cancellation Before Shipment

If the order has not yet been shipped, you can write to our customer support on support@felixoveda.in or call us on +91 9680032020 (Monday to Saturday, 9 AM to 9 PM) for cancelling your order.

In such cases, the order will be cancelled and the money will be refunded to you within 2 – 5 days after the cancellation request is processed.

Contact Information

In the rare case that you are not satisfied with the quality of our customer support service, we welcome you to drop an email to support@felixoveda.in so as to allow us to look into the issue and address the same on a case-by-case basis.